Consumer Stories

Maryanna Clarke

On September 21, 2014, while out running alone, Maryanna fell and severely broke her right humerus. It was broken completely through, and one of the pieces had splintered. Her first call was to her husband, then 911. She was taken to the nearest trauma center- which turned out to be an out-of-network hospital. Read more

Nicki Pogue

In August 2019, the same week as her 50th birthday, Nicki ran a high-altitude race. After returning home, she started having a cough. Her doctor diagnosed her with bronchitis and prescribed her antibiotics and a decongestant Nicki followed her doctor’s advice, taking her medication and laying down for a nap. When she woke up, Nicki immediately knew something was very wrong. Read more

Alexis Makmale

In February 2019, Alexis was on vacation with her family in the Poconos Mountains. While skiing, her daughter took a wrong turn and hit a tree. Her injuries were severe, and an ambulance took her to a local hospital where it was determined that she need to be transferred to a facility that could more adequately handle her level of trauma. Read more

Claudia Knafo

In 2012, Claudia needed spinal surgery to address health issues she was experiencing due to a recent fall. She conducted extensive research to find a doctor that would accept her insurance, and specifically chose a surgeon at an in-network facility who confirmed that her insurance would cover the procedure. Read more

Jocyln Krevat

In November 2009, Jocyln was a healthy 32-year-old woman living in New York when all of the sudden she became very sick. What she initially thought was the flu turned into pneumonia, and eventually, doctors discovered that she was actually experiencing symptoms of end-stage heart failure. Read more

Andrew Frank

In 2019, Andrew Frank’s wife was battling terminal cancer and had to be hospitalized several times. On one occasion, while at her in-network hospital, she needed a critical procedure that the facility could not perform. She was transferred via ambulance to their sister hospital for the procedure and returned the same day. Read more